If you want to buy automotive parts online, you may be wondering if Rock Auto is a legitimate company.
This is a good question to ask about any kind of online store before you place an order, as there are scams all over the place.
It is not uncommon for online stores to not be what they seem to actually be scamming people for their money. In this case, you would end up paying for items that you never received as you were not actually buying from a store.
This is something that many people fear when they are shopping online, as it is hard to know what stores are legit and what stores aren’t. Keep reading to find out whether or not Rock Auto is a legitimate company that you can buy from.
Is Rock Auto a Legit Company?
Rock Auto is a legitimate company that operates as an online website where people can buy affordable automotive parts. Though this is a legitimate company, that does not necessarily mean that it is a good online company to buy from.
Despite being legitimate, Rock Auto does not have a very good reputation amongst people looking to buy auto parts. There are many complaints surrounding this website and many unsatisfied customers that have spread the word.
This is the perfect example of how a company can be legitimate and yet still not be a good place to buy from. Many people worry about being scammed and yet there are still plenty of websites that are legitimate but provide very poor service to customers.
This is an important detail to consider before you buy from Rock Auto or any other online website similar to it. You are taking a risk anytime you put your trust in an online company, so you want to make sure you are going with the right one.
That being said, Rock Auto is a legitimate company that you can buy from if you are needing auto parts. It does actually sell merchandise, so you do not have to worry about merely being scammed and not being sent the parts that you have paid for.
Though there are online stores out there like that, Rock Auto is not one of them.
Why Are So Many Rock Auto Customers Unhappy?
It is no secret that many customers of Rock Auto have been very unsatisfied with their purchases. This is due to several reasons within this website that customers have been unhappy with.
When it comes to online websites, it is absolutely vital for that website to have a good reputation. Unfortunately for Rock Auto, it has not accumulated the best reputation amongst online shoppers.
This is why so many people have wondered whether or not this store is actually legitimate. This is a concern that arises when there have been many unsatisfied customers.
Some reasons why customers have been unsatisfied with Rock Auto’s services are due to:
- Poor customer service
- Shipping issues
- Wrong items delivered
The most common complaint amongst Rock Auto customers has been poor customer service. Many customers can overlook all kinds of issues with a company if their problems are taken care of.
Unfortunately for Rock Auto customers, this store does not seem to have very good customer service. That paired with shipping problems and wrong items being sent has resulted in much dissatisfaction amongst customers.
In fact, most of the orders placed on Rock Auto have ended in unsatisfied customers, making this a less reliable online shop.
Does Rock Auto Have Warranties on Its Parts?
One good thing about buying from Rock Auto is that it does have warranties on all of its automobile parts that you may buy. This gives you a little security if something were to go wrong with the part or if it became unusable shortly after buying it.
These warranties kick in the minute you receive your item and can be used to replace the product if something were to go wrong. There are different warranties that cover different time periods and different issues that may arise.
Though it is important to keep in mind that these warranties do not allow you to get a refund if an item stops working or is damaged. You can only get a replacement for that same item with your warranty.
Warranties also do not cover any kind of expenses that you have acquired with that item. So if it turns out that it was defective or it breaks when you try to use it, you will not be reimbursed for any expenses.
This is a pretty typical type of warranty that just allows you to get a replacement for that same item if the warranty covers it. This is something worth looking into, especially if the item you are buying is of a higher value.
Is Rock Auto a Legitimate Company?
Rock Auto is a legitimate company that sells all kinds of automobile parts that you can order online and get shipped directly to your home. You do not have to worry about this being a scam company as it is perfectly legitimate and does sell these items.
So it is important to consider the reputation of this online store as Rock Auto does not have a shining reputation amongst buyers. There have been many complaints against this online store, including things like bad customer service, wrong items being sent, and shipping issues.
Overall, you have to weigh the pros and cons of whether or not it is worth ordering from this online store. Sometimes a store can be legitimate but still not be a trustworthy place to shop if it has a high percentage of unsatisfied customers.